At 20s, your personal data is treated like a trust. How it's collected, where it's stored, and who it's shared with — everything is explained here in plain language.
Six core pillars of our data protection framework
The 20s Privacy Policy is built in compliance with GDPR and international data protection laws. Continued use of 20s constitutes acceptance of this policy. For any questions, support@20s.online Send us an email.
20s (20s.online) is an international online gaming and betting platform serving players in Bangladesh. This Privacy Policy explains how 20s collects, uses, and protects the personal information of its members.
In this document, "personal data" refers to any information that can be used to identify you, directly or indirectly. This includes your name, mobile number, email address, payment details, and usage information.
Key Definitions: "Data Controller" = 20s | "Data Subject" = you (the member) | "Processing" = any use of your data | "Consent" = your explicit permission
20s only collects information that is necessary to provide its services. No unnecessary data is ever requested.
| Data Type | Example | Mandatory? |
|---|---|---|
| Identity Information | Name, date of birth, national ID number | Yes |
| Contact Information | Mobile number, email address | Yes |
| Payment Information | Mobile banking number (bKash, Nagad) | Yes |
| Usage Data | Login times, betting history, preferred games | Automatic |
| Device Information | IP address, browser type, operating system | Automatic |
| Communication Records | Support chat, email correspondence | Optional |
20s collects your information in several ways. In addition to what you provide directly, some data is collected automatically while you use the platform.
20s uses your information only for specific, legitimate purposes. Your data will not be used for any other reason without your permission.
20s never shares your data with third parties for advertising or sale.
20s does not generally share your information with third parties. However, in the limited circumstances listed below, some data may be shared — and your protection is ensured in every case.
Important: Outside of the cases mentioned above, 20s never shares your data. Data protection agreements are in place with every partner.
The 20s website and app use several types of cookies. Cookies are small files stored in your browser that help the website recognise you.
| Cookie Type | Purpose | Duration |
|---|---|---|
| Essential Cookies | To maintain login sessions and security | Cleared at the end of each session |
| Functional Cookies | To remember your language preferences and settings | 1 Year |
| Analytics Cookies | Anonymous data collection for site improvement | 2 Years |
| Marketing Cookies | To show relevant offers (subject to consent) | 90 Days |
You can disable cookies at any time through your browser settings. However, disabling essential cookies may cause certain features to stop working correctly.
20s upholds the highest industry standards in data protection, ensuring your information is secured through both technical and organizational measures.
As a 20s member, you have full control over your personal data. All of your rights are outlined in detail below.
To exercise this right, support@20s.onlineto send us an email. 20s will respond within 30 days.
20s is fully committed to protecting children. No one under the age of 18 is permitted to register on 20s, and we never knowingly collect information from minors.
If a minor has registered an account, their guardian may notify us. 20s will immediately delete that account along with all associated data.
20s servers and partners may be located in various countries. Whenever data is transferred internationally, 20s ensures the highest level of protection is in place.
20s may update this Privacy Policy from time to time. Members will be notified of any significant changes via email or platform notification in advance.
For any questions, requests, or complaints regarding the Privacy Policy, please contact 20s. Our Data Protection Team is always ready to assist.
Data Protection Officer: privacy@20s.online
General support: support@20s.online
Live Chat: From any page on 20s.online (24/7 in Bangla)
Response Time: Standard requests: 72 hours | Urgent matters: 24 hours
Many online platforms in Bangladesh have privacy policies, but most are written in English or in language so complex that the average person simply cannot follow them. 20s believes in changing that — which is why our Privacy Policy is written entirely in plain, accessible language.
20s collects your national ID information solely as part of the KYC (Know Your Customer) process, which is mandatory under international law. This data is stored on secure servers and is accessible only to authorised personnel. Any additional documents are deleted once verification is complete.
20s takes extra precautions when storing your payment information. Your bKash or Nagad number is kept encrypted at all times and is never displayed in full. All payment processors operate under strict confidentiality agreements.
20s believes privacy is a fundamental human right. That's why we go beyond mere legal compliance and take every possible step to protect your data. Your trust is our most valuable asset.
Quick answers to the most frequently asked questions
Enjoy cricket, football, and much more on Bangladesh's most secure betting platform — with your data fully protected.